The e-Jagriti portal is an initiative of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food, and Public Distribution, Government of India. It is a single-window platform for consumers to file complaints, track their cases, and get information about consumer rights and laws. The portal also provides a forum for consumers to discuss and share their experiences.
The e-Jagriti portal was launched in 2017 and has since handled over 10 lakh (1 million) consumer complaints. The portal has been instrumental in resolving consumer disputes and providing relief to consumers.
The e-Jagriti portal is a valuable resource for consumers and has been recognized for its innovation and effectiveness. In 2019, the portal was awarded the Gold Medal at the 11th World Government Summit held in Dubai.
Here are some of the key features of the e-Jagriti portal:
- Online filing of complaints: Consumers can file complaints against companies or service providers online through the portal.
- Case tracking: Consumers can track the status of their cases online.
- Information about consumer rights and laws: The portal provides information about consumer rights and laws in India.
- Forum for consumers: The portal provides a forum for consumers to discuss and share their experiences.
The e-Jagriti portal is a valuable resource for consumers and has been instrumental in resolving consumer disputes and providing relief to consumers.
